This article will show the steps to add holidays to operational hours.
Navigate to the "Copilot Service admin center". In the lower left of the menu there is an option for 'Calendar'. Clicking that will open a page with an option for Operating Hours. Click 'Manage' for Operating Hours.
Locate the operating hours you wish to modify. Click the name field. This example is for IITS Systems Development.
On the operating hours page click on the tab for "Working Hours". Then select 'Holiday' under the New drop down in the top left of the grid display.
In the window that pops up, enter values for Start Date, End Date, Reason, and Time Zone.
When done, click Save at the bottom. The display will adjust for the days entered.
Continue as needed to add more holidays.